FAQ
Order and Shipping
How much does shipping cost?
Local shipping within South Africa is R120, handled by Courier Guy.
When will I receive my order?
All our orders are made to order and typically require approximately 4 weeks to complete. Please allow an additional 1-2 weeks for shipping, totaling 4-5 weeks from the order date.
Can I place a rush order?
If you need your order sooner, please contact us to discuss the possibility of a rush order. Availability depends on material availability and production capacity.
Do you ship internationally?
Yes, we offer international shipping. Please contact us for a custom shipping quote based on your location.
Can I visit a store or showroom to see the products in person?
We currently do not have a showroom but are based in Somerset West, Western Cape. If you're interested in trying on a dress, please contact us to arrange a visit.
Can I pick up an order in person?
Yes, you can pick up your order at our location in Somerset West during weekdays. Please contact us to schedule your pickup.
Can I exchange or send back a product?
Exchanges are allowed within 2 weeks of purchase. Items must be unused, in the same condition as received, and returned in their original packaging. Please note that shipping costs for exchanges will be covered by the client.
Products and Care
What if a piece or garment gets damaged?
Please inspect your item upon delivery. While all our products are handmade and slight imperfections may occur, visible damage should be reported within two weeks of receipt. Contact us to log a return. Remember, our products use delicate materials; please handle with care and refer to our care guide for instructions.
Are there any customization options available for veils or jewelry?
Yes, we offer customization options. Some of our jewelry pieces can be crafted in 9 ct gold, and some veils are available in longer styles. For party dresses, custom lengths are also possible. Please contact us to discuss your specific requirements.
Do you offer custom design
We do not offer custom design, some of our ranges might be customisable elements, but mostly our products are ready to wear and part of a unique collection.
Do you offer dresses for plus size brides?
We don't currently offer ready-to-wear options for plus size brides. At Simri Bride we believe that each body should be celebrated and showcased beautifully. Please reach out to us directly, and we can customise a design to your specific measurements.